Policies and Procedures
Von Furniture is your online furniture source for great deals on bedroom sets, beds, dining room table and kitchen sets, living room sofa sets, coffee tables, home entertainment centers, desks, vanity sinks, mattress sets and more!
Purchasing furniture online is a big decision and we take your decision to buy from Von Furniture very seriously. We work with you in all aspects to make your furniture buying experience rewarding and satisfactory.
We want to give you a personalized shopping experience. We are happy to assist you with room ideas, multiple room purchases and entire home packages. Our knowledgeable staff loves to talk about furniture! Call or e-mail us anytime
. See the little green pop-up in the right hand corner of our website. Use it! We want to hear from you.
Shipping is FREE only to customers in the Continental United States. We do not ship to Alaska, Hawaii, Canada, Puerto Rico and American or Foreign territories abroad.
All furniture sets are delivered by a certified freight carrier. In most cases, freight drivers travel alone and you will need to have help ready to assist the driver with your shipment. Drivers are not responsible for bringing furniture sets into your home and setting them up. The freight carrier will call in advance to schedule the delivery appointment.
White Glove services that include inside delivery and set-up are sometimes available at an additional cost. Please contact us about White Glove Delivery Services.
All furniture sets are insured according to industry standard. In order to file any necessary damage claims, customers must make notations of damage at the time of delivery. Damage is not typical, but can occur in rare instances. It is important to document any damage or defect to the cartons or packing material, as well as the furniture piece itself. We reserve the right to repair or replace damaged items at our discretion.
Von Furniture needs to be notified immediately if damage or defect is found. We will work swiftly to file the damage claim. All damaged freight claims are filed directly with the carrier for reimbursement or replacement. The claim process can take several weeks and in some cases we will need photos of the damage.
We welcome you to call and place your order. 1-800-971-2293
Our secure shopping cart is also convenient and easy.
Most forms of payment are accepted including all major credit cards, debit cards and Paypal. Please allow all checks, cashier's checks and money orders to clear payment before your furniture set is shipped.
Some financing options are available with approved credit.
We offer a convenient layaway plan. Layaways are free and everyone is approved.
You can start a layaway with a 10% deposit and you'll have 6 months to pay for your furniture set. Furniture sets are shipped when the balance is paid in full. Start a layaway if you'd like us to hold your set while you're waiting for your home to be built, have a remodeling project or just need more time and do not want your furniture set to sell out.
Contact us to start a layaway.
All Sales Final. Any refused and returned merchandise is subject to a 20% re-stocking fee and all shipping charges we incurred to your home/business and back to our retail store, located at 207 W. Hundley Drive, Lake, Dallas, TX 75065, will be deducted from the original sales price. Any returned furniture must be in complete original packaging and arrive in new condition.
Dimensions are provided in the item descriptions. Please be sure to measure your area, doorways, hallways and stairwells to make sure the furniture will fit. Von Furniture will not be responsible for items too large for your space.
Colors and stains may vary from each computer monitor, photography, lighting and natural variations. Please contact us for clarification of color. It can be difficult to buy furniture site unseen. We are here to help! We are glad to answer questions and send additional information and pictures when available. All returns, for any reason, are subject to fees and shipping charges. Please be sure of your purchase.
All sales are subject to our policies and procedures.
Online Shopping 365 days a year, 24 hours a day!
How long does delivery of my furniture set take? TOP
Delivery varies from 1 to 6 weeks. Some furniture sets take longer than others depending on your location and the availibility of the set. Some sofa sets are made to order and can take closer to six weeks, but the average overall time frame is about 10 business days. Once your set is purchased we stay in close communication with you in regards to the delivery status. You are welcome to contact us any time with your set of interest and location and we will gladly assist you with time frame needs.
Do I have to assemble this furniture set? TOP
Bedroom case pieces arrive fully assembled. Beds come in several boxes and will need to be fastened together. Mirror brackets will need to be secured to the mirror and dresser. Screws are included and generally a single screw driver will do.
Most legs or table bases need to be secured to the table top. Some dining room chairs come assembled and some need to be fastened together. Screws and tools provided.
Sofas are assembled unless noted.
Most Entertainment Centers come assembled.
Most vanity sinks come assembled.
We welcome you to inquire about your specific set and its assembly requirements.
Where are you located? TOP
Our showroom and main sales office is at 1425 Justin Rd., Lewisville, TX 75077. We are just north of Dallas, Texas. Call for seasonal showroom hours.
Our furniture stocked warehouses are in the Dallas area and scattered throughout the United States, including California, New Jersey, Georgia, Alabama, Chicago, Florida and various other locations. The warehouses are not open to the public.
Do you match competitor pricing? TOP
Sometimes. We try to have the very best prices, as well as, offering free shipping and no sales tax. If you find a better price for the same exact item, from a reputable online furniture store, we will be glad to entertain any offer. We want to earn your business and will do our best.
Is this a good quality set? TOP
Our furniture sets are quality sets! We can proudly boast that you get more than you pay for at Von Furniture. With prices hundreds below retail and FREE shipping, you can't go wrong. Be a savvy buyer!
Does a Mattress and Box Springs come with my Bedroom Set? TOP
No. Mattress Sets are sold seperately. A "Complete Bed" includes the Headboard, Footboard, Wooden Side Rails and Slats. No additional bed framing is needed.
Does this bed come in California King? TOP
Please check availibility on California King size beds. Some beds are available in Cal. King, and most of the time they are a special order and can take a few extra weeks to arrive. Cal. King upgrades are typically the same price as a regular king size bed upgrade.
What are the dimensions of a King, Cal. King, Queen, Full and Twin size bed? TOP
Actual bed frames can differ depending on side posts or curves on a sleigh headboard and footboard, but here is an approximation give or take a few inches:
Twin Beds are 44" Wide and 84" Long
Full Beds are 59" Wide and 84" Long
Queen Beds are 65" Wide and 90" Long
King Beds are 83" Wide and 90" Long
Cal. King Beds are 77" Wide and 94" Long
If an exact size is not listed in the product ad contact us by phone or e-mail and we'll get it for you. We are glad to help!
Do you offer White Glove Delivery Service? TOP
Yes, when available. Please contact us and we will check your area for available delivery areas offering White Glove Delivery Services. Additional costs may apply.
Do you recommend the Furniture Protection Plan? TOP
Yes! Montage Furniture Services offers a great service plan for our customers. Read more about their plan here.