Policies & Procedures
Von Furniture is your online furniture source for great deals on bedroom sets, beds, dining room table and kitchen sets, living room sofa sets, coffee tables, home entertainment centers, desks, vanity sinks, mattress sets and more!
Our warehouses are nationwide to serve you quickly and efficiently. Your satisfaction is our top concern. Purchasing furniture online is a big decision and we take your decision to buy from Von Furniture very seriously. We work with you in all aspects to make your furniture buying experience rewarding and satisfactory.
We want to give you a personalized shopping experience. We are happy to assist you with room ideas, multiple room purchases and entire home packages. Our knowledgeable staff loves to talk about furniture!
Call or e-mail us anytime.
Shipping Terms
* Shipping is FREE only to customers in the Continental United States. We do not ship to Alaska, Hawaii, Puerto Rico and American or Foreign territories abroad.
Shipping to Canada is available. If you are a customer in Canada please contact us regarding extra shipping charges, duties, taxes and brokerage fees.
All furniture sets are delivered by a certified freight carrier. In most cases, freight drivers travel alone and you will need to have help ready to assist the driver with your shipment. Drivers are not responsible for bringing furniture sets into your home and setting them up. The freight carrier will call in advance to schedule the delivery appointment.
White Glove services that include inside delivery and set-up are available for an extra charge. Please contact us for updated pricing and information about White Glove delivery services.
All furniture sets are insured according to industry standard. In order to file any necessary damage claims, customers must make notations of damage at the time of delivery. Damage is not typical, but can occur in rare instances. It is important to document any damage to the cartons or packing material, as well as the furniture piece itself.
Von Furniture needs to be notified immediately if damage is found. We will work swiftly to file the damage claim. All damaged freight claims are filed directly with the carrier for reimbursement or replacement. The claim process can take several weeks and in some cases we will need photos of the damage.
Payment Terms
We welcome you to call and place your order. 1-800-971-2293
Our secure shopping cart is also convenient and easy.
Most forms of payment are accepted including all major credit cards, debit cards and Paypal. Please allow all checks, cashier's checks and money orders to clear payment before your furniture set is shipped.
Some financing options are available with approved credit.
We offer a convenient layaway plan. Layaways are free and everyone is approved.
You can start a layaway with a 10% deposit and you'll have 6 months to pay for your furniture set. Furniture sets are shipped when the balance is paid in full. Start a layaway if you'd like us to hold your set while you're waiting for your home to be built, have a remodeling project or just need more time and do not want your furniture set to sell out.
Contact us to start a layaway.
Return Policy
All Sales Final. Any refused and returned merchandise is subject to a 15% re-stocking fee and all shipping charges incurred to your home/business and back to our warehouse will be deducted from the original sales price. Any returned furniture must be in complete original packaging and arrive in new condition.
Warranty
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