Policies and Procedures

All Sales are Subject to Our Policies and Procedures

Payment Terms

We welcome you to call and place your order. 800-971-2293

Our secure shopping cart is also convenient and super easy.

Most forms of payment are accepted including all major credit cards, debit cards, and Paypal. Please allow all checks, cashier's checks, and money orders to clear payment before your furniture is delivered.

For Financing, we recommend Paypal Credit. Click Here

We offer a convenient layaway plan. Layaways are free and everyone is approved.
You can start a layaway with a 10% non-refundable deposit towards the purchase price, and you'll have 6 months to pay for your furniture. Your furniture is delivered when the balance is paid in full. Start a layaway if you'd like us to hold your furniture while you're waiting for your home to be built, have a remodeling project or just need more time and do not want your furniture to sell out or pricing to change.

Contact us to start a layaway.

Shipping Terms

We use a variety of delivery methods to service our customers.

Each order is unique and we will choose the best method for your furniture and location.

We do not ship to every point in the Continental United States!

We do our very best, but some locations are not accessible or on a typical delivery route. We will notify you immediately, before processing your credit card, if we are not able to deliver the furniture to your address. We also do not ship to Hawaii, Alaska, American Territories or any country abroad.

We use our own employees or independent contract drivers to move furniture. Most furniture is checked, loaded, and sent from our own warehouse in Denton, Texas with a direct route to your location. Our delivery men typically travel alone and are limited in their ability to move heavy pieces. They are not hired to install your furniture. You will need to be home and ready to help, accept, check and sign for your furniture. We are good communicators and you will know when to expect delivery.

Deliveries are taking 2-6 weeks on average. Contact us and we can give you a better timeframe based on your upcoming purchase.

Any damage or problems with your furniture need to be reported the day of delivery! Not reporting problems right away leads to claim denials from the manufacturer for defective and damaged items and makes our job a lot harder! We want to resolve any issues you have quickly and efficiently. Please communicate with us. We are here to help and customer service is our #1 priority!

We reserve the right to repair or replace your items at our discretion.

Return Policy

Von Furniture has one of the best return policies offered for Online Shoppers!

We offer a 14-day return policy. If within 14 days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, we will allow you to return your order to our warehouse for a refund less all actual delivery costs Von Furniture has incurred delivering your furniture. The return of the furniture is the sole responsibility and cost of the customer. Only returns in the original packaging and in brand new, unused condition can be accepted. Refunds less all realized delivery costs will be issued once the furniture is received back to our facility in Denton, TX and inspected. Please notify us immediately if your intent is to return your order.

Dimensions are provided in the item description. Please be sure to measure your area, doorways, hallways, and stairwells. We will not be responsible for items too large for your space or doorways, and you will be required to pay realized delivery and return costs back to our warehouse as stated above.

Colors and stains may vary from each computer monitor, photography, lighting and natural variations. Please contact us for clarification. It can be difficult to buy furniture sight unseen. We are here to help. We are glad to answer questions and send additional information and pictures when available. Please be sure of your purchase. If not, let's talk about it!

Warranty

Furniture warranties vary per set and manufacturer. Contact us for specific information. For an extended 5-year accident plan please read about the Montage Furniture Service's 5 Year Protection Plan that we offer for the low price of $99.

All sales are subject to our policies and procedures.

    • How long does delivery of my furniture set take?

    • Do I have to assemble this furniture set?

    • Where are you located?

    • Do you match competitor pricing?

    • Is this a good quality set?

    • Does a Mattress and Box Springs come with my Bedroom Set?

    • Does this bed come in California King?

    • What are the dimensions of a King, Cal. King, Queen, Full and Twin size bed?

    • Do you offer White Glove Delivery Service?

    • Do you recommend the Furniture Protection Plan?


    How long does delivery of my furniture set take? top

    Delivery varies from 1 to 6 weeks.  Some furniture sets take longer than others depending on your location and the availibility of the set.  Some sofa sets are made to order and can take closer to six weeks, but the average overall time frame is about 10 business days.  Once your set is purchased we stay in close communication with you in regards to the delivery status.  You are welcome to contact us any time with your set of interest and location and we will gladly assist you with time frame needs.

    Do I have to assemble this furniture set? top

    Bedroom case pieces arrive fully assembled.  Beds come in several boxes and will need to be fastened together.  Mirror brackets will need to be secured to the mirror and dresser.  Screws are included and generally a single screw driver will do.
    Most legs or table bases need to be secured to the table top.  Some dining room chairs come assembled and some need to be fastened together.  Screws and tools provided.
    Sofas are assembled unless noted.
    Most Entertainment Centers come assembled.
    Most vanity sinks come assembled.
    We welcome you to inquire about your specific set and its assembly requirements.
     

    Where are you located? top

    Our showroom and main sales office is located at 621 S. Mayhill Rd. Suite 103, Denton, TX 76208.  We are just north of Dallas, Texas.  Call for current showroom hours.

    Our furniture stocked warehouses are in the Dallas area and scattered throughout the United States, including California, New Jersey, Georgia, Alabama, Chicago, Florida and various other locations.  The distribution warehouses are not open to the public.

    Do you match competitor pricing? top

    Sometimes.  We try to have the very best prices, as well as, offering free shipping and no sales tax.  If you find a better price for the same exact item, from a reputable online furniture store, we will be glad to entertain any offer.  We want to earn your business and will do our best.

    Is this a good quality set? top


    Our furniture sets are quality sets!  We can proudly boast that you get more than you pay for at Von Furniture.  With prices hundreds below retail and FREE shipping, you can't go wrong.  Be a savvy buyer!

    Does a Mattress and Box Springs come with my Bedroom Set? top

    No.  Mattress Sets are sold seperately.  A "Complete Bed" includes the Headboard, Footboard, Wooden Side Rails and Slats.  No additional bed framing is needed.

    Does this bed come in California King? top

    Please check availibility on California King size beds.  Some beds are available in Cal. King, and most of the time they are a special order and can take a few extra weeks to arrive.  Cal. King upgrades are typically the same price as a regular king size bed upgrade. 

    What are the dimensions of a King, Cal. King, Queen, Full and Twin size bed? top

    Actual bed frames can differ depending on side posts or curves on a sleigh headboard and footboard, but here is an approximation give or take a few inches:
    Twin Beds are 44" Wide and 84" Long
    Full Beds are 59" Wide and 84" Long
    Queen Beds are 65" Wide and 90" Long
    King Beds are 83" Wide and 90" Long
    Cal. King Beds are 77" Wide and 94" Long
     
    If an exact size is not listed in the product ad contact us by phone or e-mail and we'll get it for you.  We are glad to help!

    Do you offer White Glove Delivery Service? top

    Yes, when available.  Please contact us and we will check your area for available delivery areas offering White Glove Delivery Services.  Additional costs may apply.

    Do you recommend the Furniture Protection Plan? top

    Yes!  Montage Furniture Services offers a great service plan for our customers.  Read more about their plan here.