All Sales are Subject to Our Policies and Procedures
Payment Terms
We welcome you to call and place your order. 940-222-4494
Our secure shopping cart is also convenient and super easy.
Most forms of payment are accepted including all major credit cards, debit cards, and PayPal. Please allow all checks, cashier's checks, and money orders to clear payment before your furniture is delivered.
We offer a convenient layaway plan. Layaways are free and everyone is approved.
You can start a layaway with a 10% non-refundable deposit towards the purchase price, and you'll have 6 months to pay for your furniture. Your furniture is delivered when the balance is paid in full. Start a layaway if you'd like us to hold your furniture while you're waiting for your home to be built, have a remodeling project or just need more time and do not want your furniture to sell out or pricing to change.
Contact us to start a layaway.
Shipping Terms
We use a variety of delivery methods to service our customers.
Each order is unique and we will choose the best method for your furniture and location.
We do not ship to every point in the Continental United States!
We do our very best, but some locations are not accessible or on a typical delivery route. We will notify you immediately, before processing your credit card, if we are not able to deliver the furniture to your address. We also do not ship to Hawaii, Alaska, American Territories or any country abroad.
We use our own employees or independent contract drivers to move furniture. Most furniture is checked, loaded, and sent from our own warehouse in Justin, Texas with a direct route to your location. Our delivery men typically travel alone and are limited in their ability to move heavy pieces. They are not hired to install your furniture. You will need to be home and ready to help, accept, check and sign for your furniture. We are good communicators and you will know when to expect delivery.
Deliveries are taking 2-6 weeks on average. Contact us and we can give you a better timeframe based on your upcoming purchase.
Any damage or problems with your furniture need to be reported the day of delivery! Not reporting problems right away leads to claim denials from the manufacturer for defective and damaged items and makes our job a lot harder! We want to resolve any issues you have quickly and efficiently. Please communicate with us. We are here to help and customer service is our #1 priority!
We reserve the right to repair or replace your items at our discretion.
Return Policy
All Sales Final.
Dimensions are provided in the item description. Please be sure to measure your area, doorways, hallways, and stairwells. We will not be responsible for items too large for your space or doorways.
Colors and stains may vary from each computer monitor, photography, lighting, and natural variations. Please contact us for clarification. It can be difficult to buy furniture sight unseen. We are here to help. We are glad to answer questions and send additional information and pictures when available. Please be sure of your purchase. If not, let's talk about it!
Warranty
Furniture warranties vary per set and manufacturer. Contact us for specific information. For an extended 5-year accident plan please read about the Montage Furniture Service's 5 Year Protection Plan that we offer for the low price of $99.
All sales are subject to our policies and procedures.
How long does delivery of my furniture set take?
Do I have to assemble this furniture set?
Where are you located?
Do you match competitor pricing?
Is this a good quality set?
Does a Mattress and Box Springs come with my Bedroom Set?
Does this bed come in California King?
What are the dimensions of a King, Cal. King, Queen, Full and Twin size bed?
Do you offer White Glove Delivery Service?
Do you recommend the Furniture Protection Plan?
How long does delivery of my furniture set take? top
Delivery varies from 1 to 6 weeks. Some furniture sets take longer than others depending on your location and the availibility of the set. Some sofa sets are made to order and can take closer to six weeks, but the average overall time frame is about 10 business days. Once your set is purchased we stay in close communication with you in regards to the delivery status. You are welcome to contact us any time with your set of interest and location and we will gladly assist you with time frame needs.Do I have to assemble this furniture set? top
Where are you located? top
Our warehouse is located at 17515 Matany Road, Bldg 4, Justin, Texas, 76247. We are just north of Dallas and Fort Worth, Texas. Our warehouse does not offer a showroom and is not open to the public for browsing.
Our furniture-stocked warehouses are in the Dallas / Fort Worth area and scattered throughout the United States, including California, New Jersey, Georgia, Alabama, Chicago, Florida, and various other locations. The distribution warehouses are not open to the public.
Do you match competitor pricing? top
Sometimes. We try to have the very best prices, as well as, offering free shipping and no sales tax. If you find a better price for the same exact item, from a reputable online furniture store, we will be glad to entertain any offer. We want to earn your business and will do our best.Is this a good quality set? top
Our furniture sets are quality sets! We can proudly boast that you get more than you pay for at Von Furniture. With prices hundreds below retail and FREE shipping, you can't go wrong. Be a savvy buyer!
Does a Mattress and Box Springs come with my Bedroom Set? top
No. Mattress Sets are sold seperately. A "Complete Bed" includes the Headboard, Footboard, Wooden Side Rails and Slats. No additional bed framing is needed.Does this bed come in California King? top
Please check availibility on California King size beds. Some beds are available in Cal. King, and most of the time they are a special order and can take a few extra weeks to arrive. Cal. King upgrades are typically the same price as a regular king size bed upgrade.
What are the dimensions of a King, Cal. King, Queen, Full and Twin size bed? top
Do you offer White Glove Delivery Service? top
Yes, when available. Please contact us and we will check your area for available delivery areas offering White Glove Delivery Services. Additional costs may apply.
Do you recommend the Furniture Protection Plan? top
Yes! Montage Furniture Services offers a great service plan for our customers. Read more about their plan here.